Shipping

Order Processing

I usually make orders within 2 working days – sometimes within 2 hours, because I cant wait to create your jewelry. Depending on order volume and the gold, silver and gems I have in stock, orders may take up to 7 days to ship. Kindly email  our support team if you urgently need your purchase shipped to you.

 

Delivery times vary based on selected service and destination. Regular US postal service ranges from 3 to 28 working days depending on the shipping address.

 

US Shipping – Free on orders over $100

First Class  $6 Arrives in 1 to 5 business days after processing
Priority  $12 Arrives in 2 business days after processing

 

International Shipping

Ground  $15 Arrives in 7 to 20 business days after processing + time pending customs clearance
Express  $35 Arrives in 6 to 10 business days after processing + time pending customs clearance

Customs Fees

Susan Ankersen Jewelry customers live all across the globe, so we can ship to anywhere with a letterbox – sorry no PO boxes.  Extra duties and taxes may apply to international shipments.  All international customers are responsible for the duties and taxes on their shipment. We value all our packages at the amount you paid for them to insure them properly and have no control over the amount of duties and taxes that may be charged by your country.

 

  • If you have given us the wrong address, we are not liable for the contents of the package and are not obligated to give you a refund. If that package is lost or stolen and you have not paid for shipping with insurance, we are not liable for the contents of the package and are not obligated to give you a refund.